Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are accepted in the Online Shop?

We offer safe and secure checkout. You can pay via a credit card and Stripe.

How long will delivery take?

You should receive your order within 3-4 weeks from the date you ordered, due to COVID-19 logistics slowdowns.

Do I receive an invoice with my order?

An electronic invoice is automatically generated with your order. You will receive an email with your order details within a few minutes of placing your order. Please check your junk mail folder if you do not receive an order confirmation email from us.

How do I cancel my order?

To offer prompt shipping, once an order is placed, it goes into the order processing queue. Orders once placed may not be cancelled. 

I was shipped the wrong item(s). What should I do?

If the return is a result of an error we made in your order or a product defect, we will replace the product or refund the complete amount including all shipping charges. Please email us at info@mysticyogasupply.com with your order number. We will assist you in returning the original shipment including the shipping charges and getting the correct product to you.

My order was damaged in transit. What should I do?

If you received a damaged delivery, all you have to do is let us know. Please email us at info@mysticyogasupply.com and file a claim within 5 days from the delivery date. A customer specialist from the shipping department may call you to confirm some details. Once you file a claim with us, please save the content in its original packaging. Our carrier may choose to inspect the package. The claim may not be processed if the original packaging and its contents are not available. We will ship out a replacement to you immediately. Please DO NOT ship the damaged merchandise back to us. 

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